Diploma In Airlines Cabin Crew Services

(N/1041/4/0004) (08/28) (MQA/PA 16847)

Netherlands Maritime University College (NMUC) media

Diploma In Airlines Cabin Crew Services

(N/1041/4/0004) (08/28) (MQA/PA 16847)

The Diploma in Airlines Cabin Crew Services is a program that trains individuals to have a career as a cabin crew member. It focuses on customer service, security procedures and airline operations. Graduates are prepared to work in the Airline Industry, providing excellent service to passengers in flight. 

This course offers broad knowledge of professional body language, business communication etiquette, tablewares, and world-class menus. The course provides a blend of theory and practical training for the student to develop their talents and value in providing world-class services geared towards customer satisfaction. Students will be trained on how to present themselves, deliver speeches, and ethically use serving techniques as professional cabin crew for the airline services industry. 

This course provides deep insights into the operations and business of air transport services and fundamental knowledge about the history of air travel, current trends in aviation, the regulatory bodies involved, the linkage process between airports and passengers, and the technology that is currently used in the aviation industry.

Programme Outline

This course encompasses almost all aspects of airlines industry and the activities that helps to facilitate it. Students will be introduced to various world class airlines, the cabin environment, the evolution of the airline cabin crew, the management of the cabin crew, and the characteristics of an airline. These are essential knowledge that will shape student’s perception and decision to choose their path in the airlines industry.

The programme consists of fifteen (15) core subjects as follows:

Personal Grooming

Introductions to Airlines

Aircraft Types and Cabin Operation

Basic Etiquette

Introduction to Tourism and Hospitality Industry

Crew responsibility and cooperation

Introduction to Air transport

Food Services in the Airline Industry

Customer Service and Passenger Interaction

Airport Operation and Ground handling

Airline Business Communication

Introduction to flight services

Aviation Law

Medical Emergencies onboard the aircraft

Special Procedures for Inflight Contingencies

Length of the programme.

3 years

Methodology

Each subject uses a variety of learning tools, such as case study, course work discussion, class participations, individual and group projects, and lecturers’ industrial experience which offer a perfect synergy between theory and application. The Industrial training in last semester will equip students with knowledge in industry as well as produce the knowledgeable, skilled and experienced graduates, demanded by employers. This course is to ensure the students apply the knowledge acquired at university to the working world and providing students with relevant work training experience.

Note: For international students, they are required to achieve a minimum score of the International English Language Testing System (IELTS).

Entry Requirements

SPM
- 3C (Any Subject)

STPM
- Minimum Grade C (GP 2.00) in any subject

STAM
- Minimum Grade "MAQBUL" in any subject

SKM
- Level 3

**Other qualifications recognized as equivalent by the Malaysian Government.

ADDITIONAL Entry Requirements

Documented personal and family medical history

Physical and Mental Examination

Ear, Nose and Throat examination and Hearing

Eye examination, Visual Acuity and Colour Perception

Free from any abnormality, congenital or acquired

Free from any active, latent, acute or chronic disability

Free from any wound, injury or sequelae from operation or any effect or side-effect of any prescribed or non-prescribed therapeutic, diagnostic or preventive medication taken, such as would entail a degree of functional incapacity which is likely to interfere with the safe operation of an aircraft or with the safe performance of duties.

HOW TO ENROL?

NMUC provides state-of-the-art learning technology and facilities for its students. The programmes offered are based on practical and industry-oriented curriculum and could be used as bridging platforms to pursue further education leading to bachelor and postgraduate degrees in advanced maritime nations abroad. The multi-cultural and international experience found in NMUC is further enhanced by the presence of practising professionals from Malaysia and abroad who serve as visiting lecturers. 

We practice 3 intakes per Academic Calendar year. The main registration is planned on January, May and September. Therefore, prospective students may apply earlier by following the appropriate links below  >>

#Diploma In Airlines Cabin Crew Services